IOP (IT4IT™ Operational Pragmatic) 2.1 Standard

IT4IT™ Accredited course



IOP 2.1 based on IT4IT™ 2.1 Reference Architecture prescribes holistic management of the business of IT with continuous insight and control, enabling Boundaryless Information Flow across the entire IT Value Chain.

The IT Value Chain

The IT Value Chain has four value streams supported by a reference architecture to drive efficiency and agility. The four value streams are:

  • Strategy to Portfolio
  • Request to Fulfill 

  • Requirement to Deploy
  • Detect to Correct

Each IT Value Stream is centered on a key aspect of the service model, the essential data objects (information model), and functional components (functional model) that support it. Together, the four value streams play a vital role in helping IT control the service model as it advances through its lifecycle.

What is IT4IT™ 2.1 Standard ?

The Open Group IT4IT™ 2.1 Reference Architecture standard comprises a reference architecture and a value chain-based operating model for managing the business of IT.  It provides prescriptive guidance on how to design, procure and implement the functionality needed to run IT. The end-to-end, ‘how to’ emphasis of the IT Value Chain and IT4IT™ 2.1 Reference Architecture also enables the state of services that IT delivers to be systematically tracked across the service lifecycle.

Target Audience

This course is aimed at organizations or individuals who would like to understand the spectrum of IT and how to manage it. This course is suitable for any professionals involved in business, development, and operations of IT. This includes CxOs, Architects (Business, Application, Data, Technology, Solution), IT Program and Project managers. It is equally important to the organization in the public and private sector.


The course is class room based or Webex based instructor-led training. The course gives hands-on experience with exercises based on case studies which run through the whole course dealing with all aspects of IT4IT™.  The course is delivered by professionals who are in IT for more than 20 years and know how IT works inside out. The course material will be provided prior to the course so that the candidates can refer to the material during the course. We provide several mock exam papers so that the candidate is well prepared for the certification exam.

Course Contents

IOP (IT4IT™ Operational Pragmatic) 2.1 Foundation

  • IT4IT™ Overview
  • Definitions
  • Basic Concepts
  • IT4IT™ Core
  • Strategy to Portfolio
  • Requirement to Deploy
  • Request to Fulfill
  • Detect to Correct
  • Certification
  • Conclusion
Duration : 3 Days ( 2 days Training + 1 day Exam )